Terms of Service

Last updated: 11 October 2026

Provider

Mandraki AB
Reg. no (organisationsnummer): 559575-7328
VAT no: SE559575732801
Banvägen 70, 435 43 Pixbo, Sweden
Email: legal@mandraki.cloud (legal / consumer matters), support@mandraki.cloud (support)

1. Definitions

In these terms: "Mandraki", "we" or "us" means Mandraki AB; "you" or "Customer" means the organisation or individual that accepts these terms and uses the Services; "Services" means the Mandraki platform and related features; "User" means a person you authorise to use the Services under your account; "Customer Content" means content you or your Users submit to or create in the Services; "AUP" means the acceptable-use rules in section 6; "DPA" means our Data Processing Agreement; and the "Privacy Policy" is the policy linked in section 19.

2. Acceptance and the agreement

By accessing or using Mandraki, you agree to be bound by these Terms of Service. If you use Mandraki on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" refers to that organisation. Your agreement with us consists of these Terms together with the Privacy Policy and, where we process personal data on your behalf, the DPA. If there is a conflict, the DPA prevails for personal-data matters and otherwise these Terms prevail.

3. Service description

Mandraki provides collaboration tools for organisations, including video calls and screen sharing, messaging, email (including access from standard mail clients), calendar, tasks, file storage with collaborative editing of documents, spreadsheets and presentations, and optional AI-assisted features that an organisation administrator may enable. The Services may also be accessed through our API, service accounts, bots and agent integrations, which are subject to these terms. The service is hosted within the European Union on evroc cloud infrastructure. Mandraki is a digital service that is supplied online and made available immediately after an account is created or a paid subscription is started.

4. Business and consumer customers

Mandraki is intended for professional and organisational use. These terms apply both to organisations and businesses (B2B) and, where applicable, to individuals acting as consumers (B2C). Where a provision applies only to consumers, this is stated. Nothing in these terms limits the mandatory statutory rights of consumers.

5. Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to notify us immediately of any unauthorised use. Organisation administrators are responsible for managing User access within their organisation, and you are responsible for your Users' compliance with these terms as if it were your own.

6. Acceptable use

You agree not to use Mandraki for any unlawful purpose, to transmit malicious software, to gain unauthorised access to or interfere with the Services or other customers, to circumvent usage limits or fees, or to infringe or violate the rights of others. You must not resell, reverse-engineer, or attempt to derive the source of the Services except where the law expressly permits. These rules are the AUP and form part of these terms; we may suspend or restrict access under section 11 for breach.

7. Customer content and data ownership

You retain ownership of all Customer Content you create or share through Mandraki, and we claim no intellectual property rights over it. You are responsible for your Customer Content, for having the rights necessary to use it, and for keeping your own copies of anything important to you. Customer Content is stored and processed within the EU. We process personal data as described in section 19.

8. Service availability

We aim for 99.9% monthly availability for paid plans and communicate scheduled maintenance in advance. This is a target rather than a guarantee. Aside from this target, the Services are provided as set out in section 9, and we are not liable for interruptions caused by factors outside our reasonable control (see section 17).

9. Warranties and disclaimer

We provide the Services with reasonable skill and care. Except for the availability target in section 8 and any rights you have as a consumer, the Services are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all implied warranties — including merchantability, fitness for a particular purpose, and non-infringement — and we do not warrant that the Services will be uninterrupted, error-free, or secure against every threat. The Services rely on third-party infrastructure (including our EU cloud provider), and our commitments are subject to the availability of that infrastructure. Nothing in this section affects the mandatory statutory rights of consumers.

10. Fees, payment and renewal

Paid plans are billed per seat, monthly or annually as selected at signup. Our current list prices are published on our pricing page. The price that applies to your subscription is the one confirmed at checkout or in your order, and it changes only as described under "Automatic renewal" below. Prices are in euro (EUR); Swedish VAT is added where applicable, and the reverse-charge mechanism applies to business customers in other EU member states who provide a valid VAT number. Fees are charged in advance to the payment method on file.

Automatic renewal: Subscriptions renew automatically at the end of each billing period (monthly or annually) for a further period of the same length, and the payment method on file is charged, unless you cancel before the renewal date. You may cancel at any time from your billing settings; access continues until the end of the current billing period. Refunds are not provided for partial billing periods. We will give at least 30 days' advance notice of any price change.

Late payment: Except where the law provides otherwise (including for consumers), payments are due without set-off or deduction. Late payments by business customers may accrue interest under the Swedish Interest Act (räntelagen). If a payment is not made when due, we may suspend the Services under section 11 and, if the failure continues for 14 days after we notify you, terminate the subscription under section 18.

11. Suspension

We may suspend or restrict access to the Services where: (a) you fail to pay Fees when due; (b) we reasonably believe you are in material breach of these terms or the AUP; (c) continued provision would breach the law or expose the Services or other customers to material risk; or (d) we must carry out urgent security or maintenance work. Where practicable we will give you notice and an opportunity to resolve the issue first, and we will limit any suspension to what is reasonably necessary. For consumers, we will act proportionately and give reasonable notice except where immediate action is necessary.

12. Right of withdrawal (consumers)

If you are a consumer in the EU, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day the contract is concluded. To exercise the right of withdrawal, you must inform us (Mandraki AB, Banvägen 70, 435 43 Pixbo, Sweden — legal@mandraki.cloud) of your decision by a clear statement. You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your communication before the period has expired.

Effect of immediate provision: Mandraki is a digital service supplied immediately. If, at checkout, you expressly requested that the service begin during the withdrawal period and acknowledged that you would lose your right of withdrawal once the service is fully performed, then, in accordance with Article 16(a) and 16(m) of Directive 2011/83/EU, your right of withdrawal is lost once the service has been fully performed. If you withdraw before then, you must pay an amount proportionate to the service provided up to the point of withdrawal.

Model withdrawal form — To Mandraki AB, Banvägen 70, 435 43 Pixbo, Sweden, legal@mandraki.cloud: "I/We hereby give notice that I/We withdraw from my/our contract for the supply of the Mandraki service. Ordered on [date]. Name of consumer(s). Address of consumer(s). Date."

13. Confidentiality

Each party may receive non-public information from the other. Each party will keep the other's confidential information confidential and use it only to perform under these terms, except where disclosure is required by law, by a court or authority, or to establish or defend a legal claim. This does not apply to information that is or becomes public through no fault of the receiving party, or that a party already held or developed independently.

14. Intellectual property

We and our licensors own all intellectual property rights in the Services and in Mandraki's content, software, and documentation. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business or personal use during your subscription. You keep all rights in your Customer Content (see section 7).

15. Indemnification

If you are a business customer, you will defend us against, and cover, third-party claims and the resulting reasonable losses and costs that arise from your Customer Content, your use of the Services in breach of these terms or the law, or your infringement of a third party's rights. We will notify you of the claim, let you control the defence with our reasonable cooperation, and not settle it in a way that binds you without your consent. This section does not apply to consumers and does not limit consumers' statutory rights.

16. Limitation of liability

No indirect loss: To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential loss, or for loss of profits, revenue, goodwill, anticipated savings, or data.

Cap: To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Services and these terms is limited to the total Fees you paid or owe for the Services in the twelve (12) months before the event giving rise to the claim.

Exceptions: These limits do not apply to liability that cannot be excluded or limited under applicable law — including liability for death or personal injury caused by negligence, for fraud, wilful misconduct or gross negligence, for your indemnification obligations under section 15, and the mandatory statutory rights of consumers.

17. Force majeure

Neither party is liable for any failure or delay in performing its obligations (other than payment obligations) caused by events beyond its reasonable control, including war, terrorism, civil unrest, fire, flood, epidemic or pandemic, strikes, failures of utilities or networks, and acts of public authorities. The affected party will notify the other as soon as reasonably practicable. If such an event continues for more than three (3) months, either party may terminate the affected Services on written notice.

18. Term and termination

These terms apply for as long as you use the Services or hold a subscription. You may cancel at any time as described in section 10. We may suspend the Services under section 11, terminate them if you materially breach these terms or the AUP and do not cure the breach within 14 days of our notice, or terminate immediately if you become insolvent or enter bankruptcy or composition proceedings, or where the law requires. On termination your right to use the Services ends and you must ensure your Users stop using them.

Your data on termination: for 30 days after termination you may export your Customer Content using the in-product export tools; after that we will delete it, except where we must retain it to comply with the law. Residual copies in encrypted backups are overwritten in the ordinary backup rotation. Accrued rights and payment obligations survive termination, together with sections 7, 9, 13, 14, 15, 16, 19, 20 and 21.

19. Privacy and data processing

How we process personal data, what we collect, who receives it, how long we keep it and your rights are set out in our Privacy Policy, which forms part of these terms. In short: Customer Content is stored and processed within the EU, we use no marketing or analytics cookies, and we do not sell or share personal data for marketing purposes.

Data Processing Agreement: Where we process personal data on your behalf as a processor (for example, content within your organisation's workspace), this is governed by our Data Processing Agreement (DPA) under Article 28 GDPR, which forms part of these terms for business customers. The current DPA is published on our Data Processing Agreement page; a countersigned copy is available on request at legal@mandraki.cloud.

Subprocessors: We use a limited set of EU-based service providers to deliver the Services (including our cloud-infrastructure and payment providers); the current list and our processing terms are set out in the DPA.

20. Governing law and dispute resolution

These terms are governed by the laws of Sweden. Any disputes arising from or in connection with these terms shall be resolved by the courts of Stockholm, Sweden. If you are a consumer, this does not deprive you of the protection of the mandatory consumer-law provisions of the country in which you are habitually resident, and you may bring proceedings in the courts of that country.

Consumers: If you are a consumer and we cannot resolve a complaint, you may refer the matter to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN, arn.se; Box 174, 101 23 Stockholm).

21. General

Assignment: You may not assign or transfer these terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice to you. Entire agreement: These terms, the Privacy Policy and (where applicable) the DPA are the entire agreement between us about the Services and replace any prior understanding on the subject. Severability: If any provision is held unenforceable, the remainder stays in effect. No waiver: A failure to enforce a provision is not a waiver of it. Notices: We give notices by email to your account address or by posting in the product or on our website; you may contact us at legal@mandraki.cloud.

22. Changes to terms

We may update these terms from time to time, for example to reflect changes in the Services, in the law or in our business. Changes that materially affect your rights or obligations will be communicated by email to your account address at least 30 days before they take effect. If you do not agree to such a change, you may terminate your subscription before the change takes effect and we will refund any prepaid fees for the period after termination. Continuing to use the Services after the effective date means you accept the updated terms. The current version is always available on this page.