Managing Organisation Members

Viewing Your Members

1. Navigate to Settings > Members from the sidebar.
2. You will see a list of all current members, their roles, and their join dates.
3. Use the search bar to find specific members by name or email.

Roles and Permissions

Mandraki has three organisation roles.

Role	Permissions
Owner	Full control, including deleting the organisation, managing billing, and transferring ownership. Only one owner per organisation.
Admin	Manage members (invite, remove, change roles), configure organisation settings, manage rooms, and moderate content.
Member	Participate in rooms, join calls, send messages, and share files. Cannot access organisation settings or manage other members.

Inviting New Members

1. Go to Settings > Members.
2. Click Invite Members.
3. Enter email addresses for the people you wish to invite.
4. Select the role to assign: Admin or Member.
5. Click Send Invitations.

Invited users receive an email with a link to join. If they already have a Mandraki account, they can accept the invitation from their notifications. If they are new to Mandraki, the link guides them through registration.

Pending invitations appear in the members list with a “Pending” badge. You can resend or revoke invitations from this view.

Changing a Member’s Role

1. Find the member in the members list.
2. Click the three-dot menu next to their name.
3. Select Change Role.
4. Choose the new role and confirm.

Only Owners can promote members to Admin. Only Owners can demote Admins to Member.

Removing a Member

1. Find the member in the members list.
2. Click the three-dot menu next to their name.
3. Select Remove from Organisation.
4. Confirm the removal.

Removed members immediately lose access to all organisation rooms, messages, and calls. Their messages remain visible in conversation history (attributed to their name), but they can no longer access the organisation.

Transferring Ownership

Owner-to-owner transfer is on the roadmap and not yet available as a self-service action. If you need to transfer the Owner role to another member today, contact support@mandraki.cloud — we’ll handle the transfer manually after confirming both parties consent.

SCIM provisioning (automated member lifecycle from your identity provider) is also planned and will become available once SSO ships.

Best Practices

• Assign the Admin role sparingly. Most users should be Members.
• Use domain verification and auto-capture to streamline onboarding for large teams.
• Review your members list periodically to remove inactive accounts and ensure roles remain appropriate.